Customer Protection

Grievance
Redressal Process

If you have a complaint, please follow our structured escalation process. We are committed to resolving every concern.

We resolve all complaints within 30 days of receipt
Customer support
LEVEL 1

Customer Care

Customer support
Email care@srcapitals.in
Customer support
Website www.srcapitals.in
Customer support
Resolution Time Up to 10 Days
How to raise a complaint Share your concern with our Customer Care team via Email or through our Website.
Issue Resolved We're happy to help!
OR
Not Resolved? Escalate to Level 2
ESCALATE IF NOT RESOLVED WITHIN TAT
Customer support
LEVEL 2

Customer Care Head

Customer support
Name Ragini Singh
Customer support
Email care.head@srcapitals.in
Customer support
Resolution Time Up to 10 Days
How to raise a complaint Share your concern with our Customer Care team via Email or through our Website.
Issue Resolved We're happy to help!
OR
Not Resolved? Escalate to Level 2
ESCALATE IF NOT RESOLVED WITHIN TAT
Customer support
LEVEL 3

Grievance Redressal Officer / Nodal Officer

Customer support
Name Nandita Yadav
Customer support
Email grievance@srcapitals.in 
Customer support
Resolution Time Up to 10 Days
How to raise a complaint Share your concern with our Customer Care team via Email or through our Website.
Issue Resolved We're happy to help!
OR
Not Resolved? Escalate to Level 2
EXTERNAL ESCALATION IF UNRESOLVED
Customer support
LEVEL 4

RBI – CMS Portal

Customer support
Website https://cms.rbi.org.in
Customer support
Resolution Time External Escalation
External Escalation If the complaint remains unresolved through the prescribed grievance process, you may approach the RBI Complaint Management System.

Need help raising a complaint?

Our team is here to guide you through every step.

Call +91-8800317675 Email Support